消息:跨渠道 AI 沟通 - Openclaw Skills
作者:互联网
2026-04-06
什么是 消息沟通与语气校准?
Message 技能作为 AI 智能体的社交护栏,可防止常见的自动化灾难,如回复全员骚扰或不恰当的专业语气。它使智能体能够在 Slack、Teams 到正式邮件等各种渠道中进行沟通,同时保持人类互动的细微差别。通过将其集成到 Openclaw Skills 中,开发人员可以确保其智能体永远不会过度承诺时间表,或在没有人工明确审核的情况下发送高风险消息。
除了简单的起草,该技能还对之前的消息进行深度的风格分析,以复制用户的特定声音,包括其偏好的简洁程度和表情符号用法。它强制执行严格的上下文意识,确保将消息发送到正确的群聊,并且内部元数据或私密评论绝不会泄露给外部方。
下载入口:https://github.com/openclaw/skills/tree/main/skills/ivangdavila/message
安装与下载
1. ClawHub CLI
从源直接安装技能的最快方式。
npx clawhub@latest install message
2. 手动安装
将技能文件夹复制到以下位置之一
全局模式~/.openclaw/skills/
工作区
/skills/
优先级:工作区 > 本地 > 内置
3. 提示词安装
将此提示词复制到 OpenClaw 即可自动安装。
请帮我使用 Clawhub 安装 message。如果尚未安装 Clawhub,请先安装(npm i -g clawhub)。
消息沟通与语气校准 应用场景
- 为涉及投资者、媒体和法律顾问的沟通提供高风险草稿起草。
- 根据紧急程度自动进行渠道路由(例如:紧急需求发 Slack,知会事项发邮件)。
- 具备上下文意识的群聊参与,以避免社交摩擦和过度沟通。
- 针对时区敏感的消息调度,以尊重接收者的边界并避免深夜通知。
- 智能体读取对话中的最后五条消息,以校准适当的语气和风格简洁度。
- 它根据预定义的升级矩阵评估请求的紧急程度。
- 根据所需的响应时间选择通信渠道(电话、Slack 或电子邮件)。
- 诸如“紧急”、“法律”或“失望”等高风险关键词会触发“草稿待审”状态。
- 技能应用在平台配置文件中定义的平台特定格式。
- 低风险消息会自动发送,而涉及承诺的内容则会排队等待人工审批。
消息沟通与语气校准 配置指南
要使用 Openclaw Skills 将此功能集成到您的项目中,请在终端中运行以下命令:
openclaw add message
确保在您的技能目录中初始化了校准文件:
touch platforms.md tone.md escalation.md
消息沟通与语气校准 数据架构与分类体系
该技能依赖于三个核心 Markdown 配置文件来管理行为和组织沟通逻辑:
| 文件 | 用途 |
|---|---|
| platforms.md | 定义 Slack、Teams 和电子邮件的特定格式规则。 |
| tone.md | 存储风格偏好、简洁程度和表情符号使用指南。 |
| escalation.md | 包含用于识别高风险联系人和紧急情况的矩阵。 |
name: Message
slug: message
version: 1.0.0
description: Communicate across channels without social disasters, with escalation rules, tone calibration, and platform-aware formatting.
metadata: {"clawdbot":{"emoji":"??","requires":{"bins":[]},"os":["linux","darwin","win32"]}}
When to Use
User needs to send messages on their behalf. Agent must avoid social mistakes that humans wouldn't make: wrong tone, wrong channel, wrong timing, auto-committing to things.
Quick Reference
| Topic | File |
|---|---|
| Platform formatting | platforms.md |
| Tone calibration | tone.md |
| Escalation matrix | escalation.md |
Core Rules
1. Never Auto-Commit
- Timelines, pricing, legal terms, availability → draft for human, never send
- "We can deliver by Friday" from AI = career damage
- Money confirmations require explicit per-transaction approval
- When uncertain about commitment level → ask first
2. Escalate High-Stakes
Draft for human review, never auto-send:
- Investors, board, press, lawyers
- Client complaints, anything with "urgent", "legal", "disappointed"
- Condolences, relationship issues, conflict
- First message to new important contact
3. Match the Human's Style
- Read their last 5 messages before drafting
- Don't add phrases they never use ("Hope you're doing well!")
- Don't use emojis they avoid
- Real humans send "ok", AI sends paragraphs → match their brevity
4. Channel Selection Follows Urgency
| Urgency | Channel |
|---|---|
| Production down | Call, then Slack |
| Same-day needed | Slack/Teams DM |
| This week | |
| FYI only | Email with no action needed |
- NEVER email for urgent issues
- NEVER Slack for formal client communication
5. Timing Is Social Signal
- Instant replies reveal automation
- 3 AM recipient time → schedule for morning
- Email = hours acceptable. Slack DM = expect <1hr response
6. Context Awareness Prevents Disasters
- Check you're in the RIGHT chat before sending
- Don't introduce yourself to someone you've messaged 50 times
- Group chats: lurking is normal, replying to everything is weird
- Wrong group = social suicide → when unsure, ASK
Common Traps
- Copying boss on complaint email → escalates when de-escalation needed
- Reply-all with "thanks" → 50 people interrupted
- Forwarding thread with internal comments visible → trust destroyed
- Sending at 11 PM "just to get it off my plate" → signals poor boundaries
- Using client's first name before they used yours → presumptuous
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